You do the work. Workview Pro handles the paperwork.
AI-powered smart glasses for HVAC techs. Voice-first warranty lookups, hands-free job notes, real-time replacement quotes, without putting down a single tool.
The idea, in three parts
Relay moves job documentation out of the technician's way.
On the hands
The work stays on their hands.
Diagnosing systems, fixing the leak, finishing the job. The skilled work your techs were hired for stays exactly where it belongs: with them.
Through Relay
The paperwork goes through Relay.
Your tech talks. Relay listens, looks it up, and relays the answer back. Job notes, warranty lookups, parts calls, ServiceTitan sync: all by voice, hands-free, in the moment.
On your P&L
The numbers show up on your P&L.
Twenty more billable minutes per job. Replacement quotes triggered in real time. Invoice errors gone. Your dashboard tracks every gain.
How it actually works
Your tech talks. Relay relays.
No HUD. No holograms. No screens to read mid-job. Your tech has a conversation with Relay the way they would talk to a senior tech standing next to them, except Relay knows your shop's standards, your forms, your data fields, and your SOPs.
Relay drafts the estimate, captures the data, and quietly nudges your tech for anything they did not volunteer. The forms are not forms. The checklist is not a checklist. It is a conversation that happens to capture everything you need.
Tablets fall off ladders. Phones get left in trucks. Voice does not.
Tech
Hey Relay, draft an estimate for a 3-ton split, good-better-best.
Relay
Drafting now. Before I finalize, did you check the panel capacity? Your shop requires a panel check on every system swap.
Tech
Yeah, 200 amp panel, plenty of room. No upgrade needed.
Relay
Logged. Estimate is ready with good, better, and best options. Want me to send it to the customer or hold for review?
Your shop, your Relay
Every shop runs differently. Your Relay should too.
Relay isn't a generic AI assistant. It's a platform you configure to your shop's standards. Name it. Train it on your SOPs. Tell it what data every job has to capture. Then put it on every tech, every truck, every job.
Make it yours.
Rename Relay to whatever fits your shop's culture. Your techs say what feels natural, and the brand identity stays with you, not us.
Example wake words"Hey Relay" · "Hey MGP" · "Hey Sarah"
Load your SOPs
Diagnostic procedures, install checklists, membership pitches, customer handling guidelines: your standards become Relay's. No code. Just instructions in plain English.
Example directive"On every system swap, confirm panel capacity. On every diagnostic over $500, offer the membership."
The forms aren't forms.
Tell Relay what data every job has to capture. If your tech does not volunteer it, Relay prompts for it inside the conversation. They never know they are "filling out a form", but everything you need lands in your CRM.
Example capturePanel amps · Line set length · Customer concerns · Condenser pad · Disconnect type
The handoff that happens sooner
Your dispatcher knows before the truck goes idle.
When Relay hears the tech start to wrap up, it can notify dispatch quietly and automatically. The next job can move before the end-of-job phone call ever happens.
Without Relay
10:30 AM
Tech arrives, carries the iPad inside, and reads the job summary while the homeowner waits.
10:45 AM
He realizes the arrival photo was missed, walks back, takes it, and loses momentum.
2:30 PM
The job finishes early, but notes, invoice details, and parts still need to be remembered and typed.
3:15 PM
Dispatch finally gets the call: the tech is done and needs the next job.
3:45 PM
The office scrambles. The truck idles. The day gets longer than it needed to be.
With Relay
10:30 AM
The tech asks Relay for the job recap while walking from truck to door.
10:45 AM
Arrival photo and required context are logged hands-free, with reminders when something is missing.
2:25 PM
Relay prepares the invoice summary and alerts dispatch that the tech is wrapping up.
2:35 PM
The next job is already on the schedule before the tech gets back to the truck.
2:40 PM
The tech reviews what Relay captured in ServiceTitan, adjusts one line, and presents to the customer.
Office workflows do not change. The timing does.
Relay does not replace ServiceTitan or give dispatch another core system to learn. It moves the field signal earlier, then lets the official job, payment, and customer record stay where they belong.
What changes
Four numbers that move when paperwork moves off the tech.
The pilot dashboard should make the operational lift visible: time recovered, cleaner invoices, better quote timing, and happier technicians.
Time
Per tech, per job
Billable minutes recovered from forms and dispatch lag.
Sales
Replacement close
Techs flag aging equipment and trigger the right quote at the right time.
Accuracy
Invoice errors
Real-time capture reduces the end-of-day memory tax.
Retention
Tech satisfaction
The work feels more like the work, so good technicians have fewer reasons to leave.
Projected outcomes from MGP Mechanical field testing. Verified pilot results to be published after first customer deployments.
Pricing
Two ways to put Relay on every tech.
Workview Pro Essentials
The voice assistant, out of the box.
- Voice-first job conversations
- Equipment lookups for warranty, serial, age, and history
- Voice-drafted estimates and job notes
- Parts supplier calls
- ServiceTitan sync
- Default HVAC service knowledge
- Works with existing Meta smart glasses
Workview Pro
Your shop's Relay, configured to your standards.
- Everything in Essentials
- Custom assistant name
- Shop-specific directives and SOPs
- Required data field enforcement
- Custom estimate templates
- Owner dashboard with completion tracking
- Multi-tech reporting
Bring your own Meta smart glasses, or get help choosing the right pair before rollout.
Stop paying your techs to do paperwork.
Run a two-week pilot at your shop. Your techs put on the glasses, you measure the workflow, and the dashboard tells you whether it is worth rolling out.